FinnSupport
Email support@raliworks.com. Include the email you sign in with and, for a sync problem, the institution or connection's name. Never send passwords or full account numbers.
Getting around
- Everything is one screen. Related cards group into stacks you swipe sideways — Insights & Actions at the top when Finn has something, then Finance, then Investments, with your notes below.
- Talk to Finn from the input bar at the bottom of any screen. He answers from the same numbers you are looking at.
- Run Finn Intelligence with the binoculars button in the input bar, or from the + sheet. He reads your recent transactions, the bills coming due, your calendar and any connected mail, and leaves cards to approve or dismiss.
- Link an account from the + in the Financial Accounts row of the + sheet, or from Settings → Linked Accounts.
- Dictate with the microphone button. Speech is transcribed on your phone.
A linked institution stopped syncing
Open Linked Accounts, tap ⋯ on the institution and choose Repair Connection. Most banks require this after a password change or every few months. If it still fails, email us the institution name.
Email or calendar connection
Add or remove Gmail, Outlook and calendar access from Settings → Email & Calendar — the one place connections are managed. Each mailbox shows when it last synced; if that time stops moving, the connection has probably expired and needs signing in again.
Finn gave a wrong answer
Pull to refresh so the latest data is loaded, then ask again. If it's still off, forward the answer with what you expected and we will look into it. Finn's answers are analysis, not advice.
Finn didn't read my screenshot
Attach the picture to the message rather than describing it, and Finn reads it as part of the question. Bright, flat, in-focus shots work best; handwriting is hit and miss.
A bill shows as unpaid again
The checklist clears itself at the start of each billing month, so a bill you paid in March reads unpaid on April 1st. That is the list starting over, not a lost check.
Finn says the limit is reached
Finn is free, and everyone gets 5,000 tokens per rolling four-hour window. Nothing to buy: tokens come back four hours after they were spent. The usage bar in Settings shows what's in the current window.
Deleting your account
Settings → Delete Account removes your account and everything attached to it right away. Or email us from the address you sign in with. See the Privacy Policy.
Before you write
- Make sure you are on the latest version of Finn from the App Store.
- For a manual account that needs a new balance, open Linked Accounts, tap ⋯ and choose Update Account.
- You can revoke Plaid's access to any institution yourself at my.plaid.com.
Feature requests
Want a chart, a card on the desk, or a question Finn can't answer yet? Tell us at support@raliworks.com. Short, specific requests are the ones most likely to ship.
Company
Finn is made by Raliworks LLC. Legal: Terms of Service · Privacy Policy.